Responsible Gaming at b bajee

At b bajee, responsible gaming is not a footnote — it is a core pillar of everything we do. We believe that gambling should be a form of entertainment, enjoyed freely by adults who choose to participate with full awareness of the risks involved. Our platform is designed to ensure that every player in Bangladesh can access real, meaningful tools to manage their gaming behaviour and protect their wellbeing.

b bajee operates on a foundation of transparency. Before you place your first bet or spin your first reel, we want you to understand clearly how odds work, what the house edge means, and why gambling should never be treated as a reliable source of income. Long-term profitability belongs to the platform, not the player — and responsible gaming starts with that understanding.

Our responsible gaming programme is built around four principles: prevention (stopping underage and vulnerable individuals from accessing the platform), empowerment (giving players the tools to set their own limits), early detection (identifying behavioural patterns that may indicate a problem), and support (connecting players who need help with appropriate resources). Each of these principles is reflected in the features described on this page.

If at any point you feel that gambling is no longer enjoyable, or that it is causing stress, financial strain, or relationship problems, please reach out to the b bajee support team at [email protected]. We will never judge you for asking for help — we will simply help.

b bajee is strictly an adults-only platform. You must be 18 years of age or older to register an account, make deposits, place bets, or participate in any game or promotion offered on the b bajee platform. This age restriction applies to all players in Bangladesh and is non-negotiable.

Age verification is conducted as part of the Know Your Customer (KYC) process. All players are required to submit a valid National Identity Card (NID) or passport to confirm their date of birth before withdrawals are processed. b bajee reserves the right to request age verification at any point during the account lifecycle, including immediately after registration.

Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be frozen, and the matter will be escalated in accordance with applicable legal and regulatory obligations. Winnings accumulated on underage accounts are not eligible for withdrawal under any circumstances.

b bajee also strongly encourages parents and guardians to make use of parental control software if minors share a device with adults who use the b bajee platform. Tools such as Net Nanny, Qustodio, and built-in parental controls on Android and iOS devices can help restrict access to gambling websites on shared devices.

One of the most effective ways to maintain control over your gambling is to set a firm budget before you begin playing. b bajee provides a structured deposit limit system that allows you to cap the amount of money you add to your account over a defined time period. These limits are enforced at the platform level — once reached, further deposits are blocked until the period resets.

b bajee offers three time-based deposit limit tiers:

• Daily Deposit Limit: The maximum amount you can deposit into your b bajee account within any single 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Deposit Limit: The maximum amount you can deposit within a rolling 7-day window. This limit helps players who may reach their daily cap and be tempted to wait until midnight to deposit again.
• Monthly Deposit Limit: The maximum total deposits permitted within a calendar month. The strongest of the three tiers, recommended for players who want a firm ceiling on monthly gambling expenditure.

Deposit limits can be set or reduced at any time and take effect immediately. However, increasing or removing a deposit limit is subject to a mandatory 7-day cooling-off period before the change takes effect. This delay is intentional — it prevents impulsive decisions made during a losing streak from bypassing the limit system.

In addition to deposit limits, b bajee also allows players to set a loss limit — a cap on the total amount you are permitted to lose within a given period. Once the loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This feature is available via your account settings or by request to [email protected].

Sometimes the most responsible action is simply to step away from the platform for a period. b bajee's time-out feature allows you to temporarily suspend your account for a defined cooling-off period, during which you will not be able to log in, deposit, or place bets. This is not the same as self-exclusion — it is a shorter, less formal break designed to give you time to reassess.

Time-out periods are available in the following durations:

• 24 Hours — A brief reset after a session you feel went too long.
• 48 Hours — A weekend break or short pause during a stressful period.
• 7 Days — A one-week cooling-off period to evaluate your gambling habits.
• 30 Days — A full month away from the platform, recommended if you feel your play has been increasing in frequency or stakes.

Time-out periods take effect immediately upon activation and cannot be cancelled early by the player. Once the period expires, your account is automatically reactivated and you may log in again. If you reach the end of a time-out and feel you still need more time away, you can activate a further time-out or escalate to self-exclusion.

In addition to account-level time-outs, b bajee also provides session time reminders. You can configure your account to display an on-screen alert after a set duration of continuous play (for example, after 60 minutes of activity). This prompt reminds you to take a short break, check your balance, and decide consciously whether to continue rather than playing on autopilot.

Self-exclusion is the strongest responsible gaming measure available on b bajee. It is designed for players who recognise that gambling has become a problem and who want to prevent themselves from accessing the platform for an extended period. Choosing to self-exclude is a brave and positive step, and b bajee's support team will assist you through the process without judgement.

Self-exclusion periods available on b bajee are:

• 6 Months — For players who want a significant break to reassess their relationship with gambling.
• 1 Year — A full year away from the platform, strongly recommended for players who have identified signs of problem gambling in their behaviour.
• 5 Years — A long-term exclusion for players who want a near-permanent barrier with the option to review after five years.
• Permanent (Indefinite) — For players who wish to close their b bajee account permanently with no option to return. This action is irreversible.

To activate self-exclusion, contact b bajee support at [email protected] with the subject line "Self-Exclusion Request". State your registered email address, your chosen exclusion period, and confirm your request. Your account will be suspended within 24 hours of the verified request being received. Any remaining balance at the time of exclusion will be returned to your verified withdrawal method.

b bajee also strongly encourages self-excluded players to register with external self-exclusion schemes available in Bangladesh, and to use website-blocking tools such as Gamban, GamStop (for international players), or browser-level content filters to reinforce the exclusion across multiple platforms simultaneously. No single platform's exclusion programme is a complete solution — a layered approach is most effective.

The following questions are adapted from widely used responsible gambling self-assessment tools. They are intended to help you reflect honestly on your current gambling behaviour. There are no right or wrong answers — this checklist is for your own private use only and is not submitted to b bajee. If you answer "yes" to two or more of these questions, we encourage you to use one of the responsible gaming tools described on this page.

If you believe that gambling has become a problem for you or someone you care about, seeking help is the right and courageous thing to do. b bajee is committed to connecting players with appropriate support resources. While b bajee's own support team is available around the clock, we also encourage players to seek professional, independent assistance.

The following steps summarise how to get immediate help through b bajee:

• Email our support team at [email protected] with the subject line "Responsible Gaming Help Request". Our welfare team will respond within 24 hours.
• Activate a time-out from your account settings immediately to create a physical barrier between yourself and the platform while you seek further support.
• Request self-exclusion if you feel a longer break is needed. This can be done via email and takes effect within 24 hours of verification.
• Request a spending history report by emailing [email protected] — a full breakdown of your deposits, withdrawals, and net gaming activity is available on request to any verified account holder.

Beyond b bajee's internal tools, players in Bangladesh and internationally are encouraged to reach out to professional support organisations. Problem gambling is a recognised psychological condition and professional counsellors trained in gambling addiction are available in many forms, including in-person sessions, telephone helplines, and online chat services. Seeking help from an independent organisation provides an objective perspective that complements the tools available through b bajee.

b bajee also recognises that problem gambling does not only affect the player — it frequently impacts partners, children, parents, and close friends. If someone in your household is experiencing difficulties related to gambling, support organisations can provide guidance for affected family members as well as for the individual with the gambling problem.